Returns & Exchanges
Returns FAQs
Do you accept returns?
We do accept returns that meet the following conditions:
- The item must have been purchased through wusthof.ca
- The item must be unused and in its original retail packaging
- The return or exchange request must be made within 7 days of receipt of shipment.
Click here to begin the returns process.
How many days do I have to start a return?
You have 7 days from the date your order is shipped to start your return.
How do I make a return?
To begin your return, enter your order number and shipping postal code in the form above to start the return process. Choose the item(s) you would like to return and the reason for return.
Do you offer free returns?
Yes! We offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange, or credit will be issued within 7 days of our services accepting your return.
I still have questions. Who can I contact?
Please email info@wusthof.ca.