Frequently Asked Questions
Orders
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page.
CANADA POST DISRUPTION
Due to labour disruptions at Canada Post, select orders may be delayed.
To help minimize delays, please provide a physical address instead of a PO Box at checkout whenever possible. This may allow us to use an alternate carrier for faster delivery.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to our Customer Service at 1-800-268-3714.
Returns
We do accept returns that meet the following conditions:
The item must have been purchased through wusthof.ca
The item must be unused and in its original retail packaging
The return or exchange request must be made within 7 days of receipt of shipment.
Click here to begin the returns process.
We offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.
Click here to begin the returns process
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.
Click here to begin the returns process
Shipping
We ship across Canada. If you are purchasing for delivery outside of Canada, please contact us via email at info@wusthof.ca.
Once you've placed your order, it usually takes 3-5 business days to process your order for delivery.
Standard shipping time is 5-7 business days. You can find the estimated shipping time when choosing a delivery method (before confirming your order).
We offer Free Standard Shipping on any order above $99. For orders under $99, we offer Flat Rate Shipping.
Depending on your location, you may also be able to pay an upgrade fee for a faster shipping method during checkout.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "order history" section on your account page.
General
WÜSTHOF is one of the few brands permitted to use the label “Made in Solingen” on our knives rather than the less restricted “Made in Germany.” Solingen, Germany is the steel manufacturing capital of the world and, as such, needed to take precautionary measures against fraudulent products bearing the prestigious name, “Solingen.” In 1938, Solingen became the only city in the world whose name is a registered trademark. To bear the name Solingen, all key manufacturing stages must have been processed and finished within Solingen, and the product must meet strict quality standards. This means that even cutlery manufactured entirely within Solingen’s town boundary may not be entitled to bear the name Solingen if it does not meet these required quality standards.
Some of our competitors use the label “Made in Germany,” which does not carry the same significance. We have the honor of labeling our products “Made in Solingen.”
WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.
We print two numbers on our blades, one is our item number and the other is the “run” number so that we can identify knives that came from the same run in our factory. Some blades have a cross-hatch pattern on them instead of a run number. This is another way we code and identify blades.
This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.
Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut stamped blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.
The most important knife in any kitchen is the chef’s knife, and after that, it depends on your own personal preferences when cooking.
WÜSTHOF knives can be honed and sharpened using a hand-held sharpener, an electric sharpener, a sharpening or honing steel, or a whetstone. We recommend using the same brand sharpener as your knife collection, to ensure that the material used is the correct hardness for the steel on your knives. Our sharpening angle for standard blades is 14˚ per side, and for Asian-style blades (Santokus, Nakiris) is 10˚ per side. We offer a variety of sharpening products with pre-set angles.
Over time, it is normal for the etching on your blade to appear lighter. This is a natural result of the manufacturing process. Etching involves using electricity and an electrolyte as a conductive fluid to "burn" the surface, creating a brownish to black marking. With regular use and cleaning, this burned surface may gradually fade. However, this is not a defect and has no impact on the blade's quality or functionality.